• Customers are advised to check ferry schedules, boat departure times, weather conditions and local travel advisories before commencing their journey.
• We recommend keeping sufficient buffer time between ferry journeys, flights, hotel check-ins and other travel arrangements.
• Ferry and boat schedules may change due to weather or sea conditions, technical issues, port authority instructions, operational requirements or other circumstances beyond our control.
• Ocean Safari shall not be responsible for indirect losses, including missed flights, hotel bookings, connecting transportation or other travel expenses arising from such changes, except where liability cannot be excluded under applicable law.
• Passengers must arrive at the designated boarding point well before scheduled departure and follow instructions provided by the operator and port authorities.

• All bookings are subject to availability and confirmation by Ocean Safari and the relevant ferry, boat, cruise or activity operator.
• Customers must provide accurate passenger names, age details where required, contact information, travel dates and identification details.
• Customers are responsible for verifying booking information before completing payment.
• A booking is confirmed only after required payment is successfully processed and booking confirmation or a ticket has been issued.
• Errors in passenger details must be reported to Ocean Safari promptly. Changes are subject to operator policies and additional charges, if any.
• Ocean Safari may decline or cancel bookings due to availability issues, payment failure, incorrect information, suspected fraud or operational restrictions, subject to applicable law.

• Certain website features or booking services may require account registration or personal information.
• Customers must keep registration and contact details accurate and up to date.
• Customers are responsible for account credential confidentiality and activity carried out through their accounts.
• Notify Ocean Safari promptly if you suspect unauthorized account access.
• Users must be at least 18 to create an account independently. Minors may use applicable services under a parent or legal guardian's supervision and responsibility, subject to operator age and safety requirements.
• Ocean Safari may restrict or suspend accounts associated with fraud, misuse or violations of these Terms, subject to applicable law.

All passengers must comply with the following rules:

• Carry a valid booking confirmation or ticket and identification documents required by the operator or authorities.
• Arrive at the terminal or meeting point within the time specified in the booking confirmation.
• Follow boarding instructions, safety announcements, crew directions and port authority regulations.
• Sharp objects, explosives, inflammable substances, hazardous materials and other prohibited items are not permitted onboard.
• Smoking and alcohol consumption are prohibited wherever restricted by law, vessel policy or the activity operator.
• Baggage allowances vary by operator. Follow the baggage limits specified for your booking.
• Pets and animals are permitted only where expressly allowed by the operator and applicable regulations.
• Do not engage in disruptive, dangerous or unlawful behaviour onboard.
• The operator may deny boarding to passengers who fail safety requirements, arrive after the boarding deadline or present a risk, subject to applicable law and operator policies.

Ocean Safari may offer or facilitate snorkelling, scuba diving, sea walking, parasailing, jet skiing, kayaking, glass-bottom boat rides and other marine experiences, depending on availability and location.

• Activities depend on weather, sea conditions, visibility, equipment availability and the operator's safety assessment.
• Participants must follow instructions from trained instructors, guides, boat operators and safety personnel.
• Customers must disclose relevant medical or physical limitations to the operator where required for safety.
• Age, weight, swimming ability, health and other eligibility requirements vary by activity and must be followed.
• Safety equipment must be used as instructed and must not be removed or misused.
• Do not participate while impaired by alcohol, drugs or any substance that affects safe participation.
• Activities may be delayed, modified or cancelled if conditions are considered unsafe.
• Refunds, rescheduling and alternatives for cancelled activities are subject to the applicable booking policy and circumstances.
• Customers must follow safety instructions and provide truthful information relevant to participation.

Payment methods may include those displayed on the website or communicated during booking:

• Credit and debit cards.
• UPI and supported digital payment services.
• Net banking.
• Other authorized checkout methods.
• Full or partial payment may be required to confirm a reservation.
• Customers must ensure payment details are accurate and sufficient funds are available.
• A booking is not guaranteed until payment is received and confirmation is issued.
• Payment processing may be subject to bank or payment-provider terms, security checks and fees.
• Ocean Safari does not request banking passwords, UPI PINs or card PINs.
• Applicable payment gateway charges will be communicated where required before payment.

• Website prices are subject to the details and conditions stated at booking.
• Applicable taxes, service charges, convenience fees and other mandatory charges will be displayed or communicated as required.
• Additional charges may apply to optional services, itinerary changes, upgrades, equipment rentals or other customer-requested services.
• Customers must review the final payable amount before completing a booking.
• Price adjustments and additional charges will follow applicable law and terms disclosed during booking.

• Submit cancellation and rescheduling requests through Ocean Safari's provided contact details or booking channels.
• Refund eligibility and cancellation charges depend on the ferry, boat, cruise or activity provider, booking conditions and timing of the request.
• Some tickets, promotional offers or activities may be non-refundable or subject to cancellation deadlines. Conditions will be communicated where applicable.
• Changes to travel dates, passenger details, routes or activity timings are subject to availability and operator rules.
• If an operator cancels due to weather, sea conditions, technical problems, safety concerns or operational reasons, refunds or alternatives follow the applicable operator policy and consumer protection laws.
• Refund processing times vary by payment method, bank and payment provider.
• Ocean Safari will communicate applicable cancellation and refund conditions before booking wherever required.

• By providing contact information, you agree Ocean Safari may contact you about booking confirmations, tickets, schedule updates, payment status, customer support and service-related matters.
• Promotional messages, newsletters and marketing communications will follow applicable consent and communication laws.
• Customers may opt out of marketing using an unsubscribe option, where available, or by contacting Ocean Safari.
• Opting out of promotional communications does not prevent essential communications about existing bookings or safety updates.
• Keep your registered mobile number and email address accessible during the booking process.

Customers agree to:

• Provide complete, accurate and truthful booking information.
• Carry valid identification and documents required for travel or participation.
• Follow local laws, port regulations, marine safety rules and operator instructions.
• Respect the marine environment, wildlife, coral reefs and protected areas.
• Avoid littering, damaging marine ecosystems, disturbing wildlife or engaging in prohibited activities.
• Follow restrictions concerning protected species, marine parks and designated activity zones.
• Inform the operator of any issue that could affect safe participation in a booked activity.

• Ferry services, cruises, boat tours, transportation and water activities may be operated by independent third-party providers.
• Services are subject to the relevant operator's schedules, availability, safety standards, eligibility requirements and booking conditions.
• Ocean Safari provides booking assistance and customer support within the scope of services offered.
• Third-party operational decisions and service conditions may affect a customer's booking.
• Nothing in these Terms excludes or limits any responsibility Ocean Safari or a third-party provider has under applicable law.

• Website content, branding, text, graphics, images and other materials belong to Ocean Safari or are used with permission, unless otherwise stated.
• Users may not copy, reproduce, distribute, modify or commercially exploit website materials without authorization, except where permitted by law.
• Users must not misuse the website, attempt unauthorized access, introduce malicious software or interfere with website functionality.
• Ocean Safari may update website content, service information and these Terms from time to time.

• Ocean Safari may process personal information needed to manage bookings, provide support, process payments and communicate service updates.
• Information may be shared with ferry operators, activity providers, payment processors and service partners where necessary to fulfil a booking or comply with legal obligations.
• Personal information will be handled in accordance with applicable privacy laws and Ocean Safari's Privacy Policy.
• Customers should review the Privacy Policy to understand how information is collected, used, stored and protected.

• Ocean Safari will take reasonable steps to provide accurate booking information and assist customers with reservations.
• Travel and marine activities involve risks, including changes in weather, sea conditions, schedules and operational availability.
• To the extent permitted by law, Ocean Safari is not responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.
• Nothing excludes liability for fraud, wilful misconduct, negligence where exclusion is prohibited, or other liability that cannot lawfully be excluded or limited.
• Customers must follow safety instructions and the service provider's applicable terms throughout their journey or activity.

Ocean Safari or the relevant provider may be unable to perform or may need to modify a service due to circumstances beyond reasonable control, including severe weather, rough seas, natural disasters, government restrictions, port closures, technical emergencies, strikes or other unforeseen events.

Services may be delayed, rescheduled, modified or cancelled. Refunds and alternatives will be determined in accordance with applicable booking conditions and law.

Ocean Safari may revise these Terms and Conditions to reflect changes in its services, operational requirements or applicable laws. Updated terms will be published on the website with a revised effective date where appropriate. Continued website use after updated terms take effect constitutes acceptance to the extent permitted by law.

These Terms and Conditions are governed by the applicable laws of India. Any dispute arising from use of the website or booking services will be addressed in accordance with applicable law and the jurisdiction of competent courts.

Nothing in this section limits consumer rights or remedies available under applicable law.