01 Ferry Ticket Cancellation Charges

If you wish to cancel your Andaman ferry ticket after receiving your booking confirmation or ticket, cancellation charges may apply according to the ferry operator's rules and the time remaining before the scheduled departure.

These charges reflect the operator terms supplied for the following ferry services and must be verified against the current rules applicable to your booking.

02 Ferry Ticket Rescheduling & Changes

If you need to change your travel date, departure time or ticket category, your request will depend on seat availability and the applicable ferry operator's modification policy.

• 48 hours or more before departure: A ₹200 fee per ticket may apply to eligible changes, including rescheduling or upgrading.
• Between 24 and 48 hours before departure: A charge of 50% of the ticket price may apply.
• Within 24 hours of departure: The full ticket amount may be charged, with no refund.

Please contact Ocean Safari before making any changes to your Andaman ferry reservation. Rescheduling is subject to operator approval and available seats.

03 Ferry Cancellation by the Operator

A ferry sailing may be cancelled or changed due to bad weather, technical issues, operational difficulties, safety concerns or other circumstances beyond the operator's control.

Where permitted by the applicable operator's policy, eligible passengers may be offered:

• A refund of the eligible amount paid; or
• The option to use the eligible amount towards a future booking.

Ocean Safari will assist with the applicable refund or alternative booking process in accordance with the ferry operator's confirmed instructions.

04 Important Ferry Ticket Information

• Deluxe and Royal Class snack boxes: According to the supplied operator terms, tickets issued after 6:00 PM for departure the following day may not include an onboard snack box.
• Premium Class paid snacks: Paid snacks may be non-refundable when a Premium Class ticket is cancelled after 6:00 PM for departure the following day.
• Schedule changes: Ferry operators may amend or cancel sailing schedules for valid operational, safety, weather-related or other permitted reasons.
• Ticket conditions: Refunds, upgrades, snacks and other ticket benefits are subject to the applicable operator's rules.

05 Token Amount & Advance Payment Policy

If you have paid a token amount or advance payment to secure your ferry reservation, that amount may be treated as a cancellation charge if you cancel before completing the required final payment, according to the booking terms communicated to you.

Before confirming your reservation, review the payment schedule, cancellation conditions and refund eligibility associated with your booking.

06 Ferry Ticket Refund Processing Time

If your cancellation qualifies for a refund, the eligible amount will be processed according to the applicable ferry operator's rules and Ocean Safari's booking and payment procedures.

Based on the supplied booking terms, eligible refunds may take approximately 7–9 business days to reach the original payment method after approval and processing. Actual timelines may vary depending on the operator, payment provider, bank and refund authorization date.

Applicable cancellation fees, documentation charges or non-refundable components may be deducted before the refund is processed.

07 How to Cancel an Ocean Safari Booking

To request cancellation or rescheduling of your Andaman ferry ticket, contact Ocean Safari through the contact details published on our official website.

Please provide the following details to help us process your request:

• Your booking reference or PNR.
• Passenger name and registered contact number.
• Ferry operator and ticket details.
• Scheduled departure date and time.
• Whether you need cancellation, a refund or rescheduling.

Please submit your request as early as possible. Charges and refund eligibility may depend on when the request is received under the applicable operator's policy.